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Steam Police Cleaning and Restoration home

Basement Flood Cleanup in Rochester, NY

When a basement floods, we pump out the water, remove what is ruined, dry the space and sanitize it. We serve Rochester and nearby towns 24/7. Spring thaw and heavy rain bring the most calls, so call early.

Steam Police crew washing flood cleanup equipment

How we do it

  1. 1

    We remove the standing water.

  2. 2

    We move belongings and help you sort what can be saved.

  3. 3

    We take out wet carpet, pad and drywall that cannot be dried.

  4. 4

    We dry the space with air movers and dehumidifiers.

  5. 5

    We clean and sanitize the floor and walls.

Before and after moisture removal on structural basement wood
Water extraction hoses laid out during basement water cleanup

Signs it is time to call

  • Water on the basement floor after rain or snowmelt
  • Wet carpet in a finished basement
  • A musty smell that will not go away

Can a finished basement be saved after a flood?

Often the framing can be dried in place. Carpet pad and the bottom of the drywall usually have to come out. We will show you what we find.

Is flood water safe to touch?

Clean water from a supply line is lower risk. Ground water and sewer backups can carry bacteria, so keep kids and pets out.

Need the pipe or sewer line fixed? Steam Police Plumbing can help.

Visit Steam Police Plumbing

What our customers say

"I can't praise them enough!! They did an AMAZING job on my basement "playroom" carpet that has taken a beating over the years and now it looks brand new! They also did duct cleaning and we couldn't be happier! Well worth both services! Both employees were so nice and respectful! Thanks again for everything!"
Carla Rhodes
"Gage and his helpers did a great job remediating the mold in the basement and cleaning my heating ducts. I was kept informed every step of the way. Gage went above and beyond by helping me get my senior dog in the car. Thanks guys for a job well done!"
Sue Daley

Frequently Asked Questions

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