Question 1

Are you open 24/7?

Accepted Answer

Yes, for water, fire, sewage and other emergencies. Call 585-488-6383.

Question 2

What areas do you serve?

Accepted Answer

Rochester and the towns around it in Monroe and Ontario counties.

Question 3

Do you do plumbing?

Accepted Answer

Not on this site. For plumbing, call Steam Police Plumbing at steampoliceplumbing.com.

Question 4

Do you give free estimates?

Accepted Answer

Yes. Call or book online.

Question 5

Do I need to move furniture?

Accepted Answer

Please pick up small items, toys and anything breakable. We can move most chairs and small tables.

Question 6

Is it safe for kids and pets?

Accepted Answer

Yes. Keep them off the carpet until it is dry so dirt does not get tracked back in.

Question 7

How long does carpet take to dry after cleaning?

Accepted Answer

Most carpet is dry in a few hours. Open windows, a fan or the heat or AC will speed it up. Thick carpet and humid days take longer.

Question 8

Can you get out every stain?

Accepted Answer

Not always. Most food, mud and traffic stains come out. Bleach spots, dye and some old pet stains can be permanent, and we will tell you up front if we think a stain will stay.

Question 9

Can you clean a microfiber couch?

Accepted Answer

Yes. Microfiber often marks with water, so we use a low moisture method on it.

Question 10

How long until I can sit on it?

Accepted Answer

Usually a few hours. It depends on the fabric and the air in the room.

Question 11

Do you move the furniture?

Accepted Answer

We clean it where it sits unless you want it moved.

Question 12

How often should a rug be cleaned?

Accepted Answer

Once a year for most homes. More often with pets or heavy use.

Question 13

Will the fringe come out white?

Accepted Answer

Fringe often brightens, but old yellowing may not fully come out.

Question 14

Can you clean wool and oriental rugs?

Accepted Answer

We clean many wool rugs. Some hand dyed rugs can bleed, so we test first and tell you if we think a rug needs a specialist.

Question 15

How long before I can walk on tile and grout after cleaning?

Accepted Answer

Usually right away in socks. Wait for the sealer to cure before you mop.

Question 16

Should grout be sealed after cleaning?

Accepted Answer

Sealing helps grout stay clean longer and makes spills easier to wipe up. We can seal it once it is clean and dry.

Question 17

How long does duct cleaning take?

Accepted Answer

Most homes take a few hours. Bigger homes with more vents take longer.

Question 18

Will it make a mess?

Accepted Answer

We cover the area around each vent and clean up when we finish.

Question 19

How often should air ducts be cleaned?

Accepted Answer

Many homes go a few years between cleanings. Homes with pets, allergies or recent construction may want it sooner.

Question 20

What does air duct cleaning include?

Accepted Answer

Supply lines, return lines, and the vent covers and registers. We show you photos before and after.

Question 21

How long before I can walk on hardwood after cleaning?

Accepted Answer

Usually within an hour.

Question 22

Can you clean engineered wood?

Accepted Answer

Yes, if it has a sealed finish.

Question 23

Is cleaning the same as refinishing?

Accepted Answer

No. Cleaning removes grime from the finish. Refinishing sands the floor and puts on a new coat.

Question 24

Do you use water on wood?

Accepted Answer

Very little. Too much water can damage wood, so we use a low moisture method.

Question 25

Do you clean restaurant floors?

Accepted Answer

Yes. Grease builds up fast, and we clean tile and grout in kitchens and dining rooms.

Question 26

What kinds of businesses do you clean for?

Accepted Answer

Offices, stores, restaurants and other commercial spaces.

Question 27

Is pet odor treatment safe for pets?

Accepted Answer

Yes, once it is dry.

Question 28

Do you treat upholstery for pet odor?

Accepted Answer

Yes.

Question 29

Can you get pet urine smell out of carpet?

Accepted Answer

In most cases, yes. If urine has soaked into the pad or subfloor many times, the pad may need to be replaced. We will tell you before we start.

Question 30

Why does the smell come back after I clean?

Accepted Answer

Store bought cleaners treat the top of the carpet. The urine is still in the backing and pad.

Question 31

How long does drying take?

Accepted Answer

Most jobs take a few days. We check the readings each visit and tell you when it is dry.

Question 32

Do you fix the leak?

Accepted Answer

No. For pipe repairs, call Steam Police Plumbing.

Question 33

What should I do first after water damage?

Accepted Answer

If it is safe, shut off the water and the power to wet areas. Move what you can off wet floors. Then call us at 585-488-6383.

Question 34

Do you work with insurance?

Accepted Answer

Yes. We document the damage with photos and moisture readings, which you can use for your claim.

Question 35

How fast can you come for a flooded basement?

Accepted Answer

We answer 24/7 and send a crew as soon as one is free.

Question 36

What about my sump pump?

Accepted Answer

For pump repair or replacement, call Steam Police Plumbing.

Question 37

Can a finished basement be saved after a flood?

Accepted Answer

Often the framing can be dried in place. Carpet pad and the bottom of the drywall usually have to come out. We will show you what we find.

Question 38

Is flood water safe to touch?

Accepted Answer

Clean water from a supply line is lower risk. Ground water and sewer backups can carry bacteria, so keep kids and pets out.

Question 39

Do you fix burst pipes?

Accepted Answer

We do the cleanup. Steam Police Plumbing does pipe repairs.

Question 40

What should I do when a pipe bursts?

Accepted Answer

Turn off the main water valve. Turn off power to wet areas if it is safe. Then call us at 585-488-6383 for cleanup, and Steam Police Plumbing for the repair.

Question 41

Why do pipes burst in winter?

Accepted Answer

Water expands when it freezes. Pipes in outside walls, garages and crawl spaces are most at risk.

Question 42

Do you clean belongings after a fire?

Accepted Answer

Yes. We clean what can be saved and help you list what cannot.

Question 43

Can smoke smell be removed?

Accepted Answer

In most cases, yes. It takes cleaning every surface and treating the air and the ducts, not just covering the smell.

Question 44

Is it safe to stay in the house after a fire?

Accepted Answer

Ask the fire department first. Soot can irritate your lungs, so stay out of heavily affected rooms until they are cleaned.

Question 45

What should I do after storm damage?

Accepted Answer

Stay safe and stay away from downed power lines. Take photos for insurance, then call us at 585-488-6383 to tarp and board up.

Question 46

Do you do emergency tarping?

Accepted Answer

Yes. Tarping and board up keep more water out until repairs are done.

Question 47

Does bleach kill mold?

Accepted Answer

Bleach can lighten mold on hard surfaces, but it does not fix the moisture or reach into porous materials. The mold often comes back.

Question 48

How fast does mold grow after a leak?

Accepted Answer

Mold can start in 24 to 48 hours on wet materials.

Question 49

Will the neighbors know about biohazard cleanup?

Accepted Answer

We keep it as discreet as we can.

Question 50

Who pays for biohazard cleanup?

Accepted Answer

Homeowners insurance often covers it. We can document the work for your claim.

Question 51

Do you clean hoarding situations?

Accepted Answer

Yes. We sort, remove, clean and disinfect.

Question 52

Do you work with landlords and property managers?

Accepted Answer

Yes.

Question 53

Do you fix the sewer line?

Accepted Answer

No. We do the cleanup. Steam Police Plumbing does sewer repairs.

Question 54

Is a sewage backup dangerous?

Accepted Answer

Yes. It can carry bacteria and viruses. Keep kids and pets away, and do not try to clean it without protective gear.

Question 55

What causes a sewage backup?

Accepted Answer

Clogs, roots in the line, or heavy rain overloading the system. Steam Police Plumbing can find and fix the cause.

Frequently Asked Questions

General

Cleaning

Restoration

Call 585-488-6383 or book online.

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